1. What Information We Collect
We may collect the following types of personal and organisational information:

• Contact details: name, email address, phone number, organisation name, and job title

• Business information: information about your education organisation, staffing, systems, and service requirements

• Website usage data: IP address, browser type, pages visited, time spent on the site, and device information

• Service-related data: enrolment statistics, student support information, curriculum materials, compliance documentation, and technical system data

• Employment or consultancy inquiries: resumes, qualifications, references, and other relevant details if you apply for a role or consulting engagement

We do not knowingly collect personal information from individuals under the age of 18.

2. How We Collect Information
We collect personal information when:

• You contact us through our website, forms, email, or phone

• You engage us for consulting or support services

• You subscribe to newsletters or updates

• You participate in surveys, webinars, or events

• You apply for a role or submit a partnership inquiry

We may also collect data from third-party services (e.g., LinkedIn or analytics platforms), where permitted by law.

3. How We Use Your Information
We use the information we collect to:

• Provide and deliver our educational support services

• Manage business relationships and respond to inquiries

• Develop, improve, and customise our offerings

• Meet regulatory and compliance obligations

• Communicate service updates, insights, or marketing (you may opt out at any time)

• Conduct internal reporting, analytics, and strategic planning

We only use personal information for the purpose it was collected, or for a directly related secondary purpose you would reasonably expect.

4. Disclosure of Information
We may share your information with:

• Trusted service providers who assist us in delivering our services (e.g., IT support, hosting providers, consultants)

• Regulatory or legal authorities, where required by law

• Professional advisers such as accountants or legal representatives

• Third parties with your consent or as authorised under applicable privacy laws

We do not sell, rent, or trade your personal information.

5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage systems

• Password-protected databases

• Restricted staff access

• Regular software updates and security audits

Where data is stored using third-party cloud providers, we ensure these services comply with Australian privacy standards.